Introduction
It seems reasonable to assume that you should not hate your business IT provider, but the sad reality is that many people view despising their company’s IT service as a norm. This is a shame – having a good relationship with your business IT provider is key to getting the most out of your technology investments. When you have an IT provider who understands your business and its needs, you can maximize efficiency and productivity. However, when you have an IT provider who doesn’t understand your business or is not responsive to your needs, it can be a massive headache and lead to wasted time and money.
Why are so many businesses unhappy with their IT provider?
In a recent survey of over 1,000 businesses, only 38% said they were satisfied with their IT service provider. The main reasons for dissatisfaction were poor communication (39%), lack of trust (33%), and not being proactive enough (32%).
Many businesses feel that their IT provider treats providing assistance and support as a hassle. Companies may get the impression that supporting their needs is not a priority and that they are “put on the back burner” by their IT provider. When there are problems or issues to be dealt with, businesses report that their IT provider often takes excessive time to resolve them, sometimes making things worse in the process. Additionally, companies feel that their IT provider doesn’t listen to them when they have suggestions or feedback; instead, the IT providers tend to do whatever they think is best without considering what the business needs.
Businesses want their IT providers to be communicative, trustworthy, and proactive. They also want providers who can offer a wide range of services, including consulting, system design and integration, managed services, and support and maintenance. Unfortunately, many businesses feel that their IT providers are falling short in these areas. It may be that many IT providers are not keeping up with the latest technologies; they are stuck in the past, providing outdated solutions that don’t meet the needs of today’s businesses.
How can your business find an IT provider that meets your needs?
When choosing an IT provider, many people feel like they have to pick the lesser of all evils and select the provider closest to them or the one with the cheapest bid. None of these choices are optimal, and in the end, there are plenty of good reasons why you shouldn’t select an IT provider that you will end up hating.
While it may be tempting to accept the notion that IT will always be a pain and unpleasant to deal with, that need not be the case. Many good IT providers exist that are more than happy to provide your company with high-quality service delivered with courtesy and the goal of customer satisfaction. There are a few key things to look for when searching for an IT provider.
Experience
When looking for an IT company to outsource your services to, you must do your research. You should ask how long the company has been in business. Another vital factor is how many clients they have in your size range. This will give you a good indication of whether or not they are capable of handling your needs – it’s essential to ensure that the company has a proven track record of providing IT services to businesses like yours. In addition, they should have a good grasp of the specific needs of your industry. Finally, assess what skills and abilities they possess to determine if they are a good fit for your needs. Information technology is a broad discipline, and not all IT providers are equally strong in all areas.
Size
Another important consideration is size. You don’t want to be just another client to a large, impersonal IT company. Instead, you want a provider that will give you personal attention and be available when you need them. You want a company that will take the time to get to know you and your business. You need a company that is big enough to have the resources to take on your account but small enough so that you will enjoy prompt and personal attention.
Reputation
Finally, make sure the company is reliable and has a good reputation. Ask for references and check online reviews to understand what others have said about them. You should ask the company for references from other businesses that they’ve worked with in the past. If possible, you should interview those references to get a first-hand account of the company’s performance. This will give you a good idea of the quality of their work and whether or not they’re capable of meeting your specific needs.
Conclusion
Many people dread the thought of having to switch their IT provider. They may tell themselves that it’s normal to hate your business IT provider, but the right IT provider can be a pleasure to work with and a valuable asset. Here are six reasons why you may dislike your business IT provider:
- You’re paying way too much for lackluster service.
- Your current IT provider isn’t keeping up with the latest technology trends.
- Your current IT provider is unreliable and doesn’t always have the resources you need when you need them.
- Your current IT provider is expensive.
- You don’t trust your current IT provider – they are disrespectful or dishonest.
- You’re stuck in the past with a business IT provider that doesn’t know how to service the needs of your business.
Finding a business IT provider you are happy with is essential. A good IT provider can help your business run smoothly and effectively, while a poor IT provider can cause significant headaches and problems. If you despise your current IT provider, it’s time for a change. Here are some reasons why it is essential to find a good business IT provider:
- A good IT provider can help your business run more efficiently. They can set up and manage your computer systems, keep your networks running smoothly, and provide support when needed.
- A good IT provider can help you protect your data. They can set up firewalls, anti-virus software, and other security measures to help keep your data safe.
- A good IT provider can help you grow your business. They can help you plan and organize your business IT systems and know how to set up and run a business that runs efficiently.
- A good IT provider can help you save money in the long run.
